Our Product Warranty

Nalora Co. warrants certain physical products against manufacturing defects under normal, intended household use. This warranty applies only to the original purchaser and begins on the product’s delivery date.

Warranty Coverage

The Nalora Massage Headrest includes a one-year warranty covering only the under-mattress frame and its mechanical components, including the adjustment mechanism, joints, and other structural parts. Pillows, cushions, covers, the chest pillow, and the armrest cradle are not covered. The Nalora Massage Gun includes a one-year warranty covering manufacturing defects affecting the motor, internal mechanical parts, charging system, controls, and other electrical components. Massage attachments and cosmetic damage are not covered unless they arrive damaged or defective. The Nalora 6-Piece Massage Kit includes a 90-day warranty covering pieces that break during normal, intended use because of a manufacturing or material defect. Damage caused by excessive force, misuse, or improper storage is not covered. Because Nalora Massage Oil is a consumable product, it is not covered by a long-term warranty. However, Nalora Co. will replace massage oil that arrives damaged, leaking, contaminated, incorrectly sealed, or otherwise defective, provided the customer contacts us within seven days of delivery and submits clear photos or videos showing the issue. Natural differences in the oil’s colour, scent, texture, or consistency are not considered defects.

What This Warranty Does Not Cover

This warranty does not cover:

  • Normal wear and tear

  • Cosmetic damage that does not affect the product’s function

  • Damage caused by misuse, accidents, drops, excessive force, improper assembly, or improper storage

  • Damage caused by modifications or attempted repairs

  • Damage caused by commercial use

  • Lost or stolen products

  • Damage caused by failing to follow the product’s instructions

  • Gradual deterioration of pillows, cushions, covers, attachments, or other replaceable components

  • Personal preference, discomfort, or dissatisfaction unrelated to a product defect

  • Products purchased from an unauthorized seller

  • Products without valid proof of purchase

Making a Warranty Claim

To submit a warranty claim, contact nalora.support@gmail.com and include:

  • Your full name

  • Your order number

  • A description of the problem

  • Clear photos or videos showing the defect

  • Any other information reasonably required to assess the claim

Nalora Co. may request that the product be returned for inspection before approving a claim.

Warranty Resolution

If your warranty claim is approved, Nalora Co. will replace the defective item or send you a new one at no additional cost.

Replacement products are covered only for the remainder of the original warranty period and do not begin a new warranty period.

Limitation of Warranty

This limited warranty provides specific coverage in addition to any rights customers may have under applicable consumer-protection laws. Nothing in this warranty excludes, restricts, or replaces any legal right or remedy that cannot lawfully be excluded.