Shipping policy
Shipping Policy
At Nalora, we want every order to feel simple, clear, and stress free from the moment you place your order to the moment it arrives. Our goal is to provide a reliable shipping experience with transparent timelines, free shipping, and helpful communication if anything unexpected happens along the way.
This Shipping Policy explains how physical products are processed, shipped, tracked, and delivered when you place an order through our website.
Order Processing
All orders are processed after payment has been successfully received and verified.
Our standard order processing time is 1 business day. This means we typically prepare your order, complete the necessary quality checks, and send it to the shipping carrier within 1 business day after your purchase is confirmed.
Orders are usually not processed, fulfilled, or shipped on weekends or holidays. If you place an order during a weekend, holiday, or high volume period, processing may begin on the next available business day.
In very rare cases, order processing may take up to 20 days. This may happen if we are switching suppliers, experiencing major shipping delays, dealing with backorders, or managing delays during or close to a holiday season.
If your order is expected to take this long to process, we will contact you by email or phone to let you know. If you do not want to wait for the extended processing time, you may cancel your order at any time before it ships, or you can contact us and we can cancel it for you.
Free Shipping
Nalora offers free shipping on all orders.
There are no standard shipping fees added at checkout for eligible orders. We want the checkout process to be clear and easy to understand, so you can place your order without worrying about unexpected shipping costs.
Free shipping applies to physical products purchased through our website, unless otherwise stated during checkout or on a specific product page.
Shipping Time
Estimated delivery time for physical products is 3 to 7 business days worldwide after your order has been processed and shipped.
Please note that delivery times are estimates only and are not guaranteed. While we do our best to ship orders quickly and work with reliable carriers, delivery times may vary depending on your location, the shipping carrier, local delivery conditions, weather, holidays, high order volume, customs processing, or other circumstances outside of our control.
Nalora cannot guarantee an exact delivery date, but we will always do our best to make sure your order reaches you as quickly and smoothly as possible.
Physical Products Only
This Shipping Policy applies to physical products only.
Digital products, downloadable guides, ebooks, PDFs, online materials, digital bonuses, or any other electronically delivered products do not require physical shipping. You will receive the digital product almost instantly after purchasing it. These items may be delivered by email, download link, customer account access, or another electronic delivery method.
If your order includes both physical and digital products, the physical items will be shipped according to this Shipping Policy, while digital products may be delivered separately through electronic access.
Shipping Confirmation
Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information if tracking is available.
Please allow some time for tracking details to update after your package has been handed to the carrier. In some cases, tracking may not show movement right away, even though the package is already in transit.
If you do not see your shipping confirmation email, please check your spam, junk, or promotions folder before contacting us.
Tracking Information
Tracking information is provided when available through the shipping carrier.
Tracking updates are controlled by the carrier, not Nalora. Because of this, there may be times when tracking does not update immediately or appears delayed while your package is still moving through the shipping network.
If your tracking information has not updated for several business days, or if your package appears delayed, you may contact the shipping carrier for the most accurate update. You can also contact us at bdenterprises752@gmail.com, and we will do our best to help review the situation.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please make sure your full name, street address, apartment or unit number, city, province or state, postal or ZIP code, country, phone number, and email address are entered correctly before submitting your order.
Nalora is not responsible for orders that are delayed, returned, lost, or delivered to the wrong address due to incorrect, incomplete, outdated, or misspelled shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at bdenterprises752@gmail.com. We will do our best to update the address before your order is processed or shipped, but we cannot guarantee that changes can be made once fulfillment has already started.
Customs, Duties, and Import Fees
Nalora covers the cost of customs, duties, and import fees for customer orders.
This means customers are not expected to pay additional customs, duties, or import related charges after placing an order. We want your delivery experience to feel smooth and transparent, so we cover these costs to help prevent unexpected import fees when your package arrives.
In rare cases, customs processing may still cause delivery delays depending on the destination country, local regulations, inspection requirements, or carrier handling times. While Nalora covers the applicable customs, duties, and import fees, we cannot control customs processing speed or inspection timelines.
Delayed Orders
Although most orders arrive within the estimated delivery timeframe, delays can sometimes happen.
Delays may occur due to carrier issues, weather disruptions, holidays, customs inspections, high shipping volume, local delivery restrictions, incorrect address information, supplier changes, backorders, or other events outside of Nalora’s control.
If a delay affects your order before it ships and processing is expected to take longer than normal, we will contact you by email or phone with an update. If you do not want to wait, you may request to cancel your order before it ships.
Nalora is not responsible for shipping delays caused by carriers, customs processing, weather, holidays, supplier delays, backorders, or other circumstances beyond our reasonable control. However, if your order is delayed, you are welcome to contact us and we will do our best to assist you.
Lost Packages
If your package appears to be lost in transit, please contact us at bdenterprises752@gmail.com with your order number and tracking information.
We will review the situation and help determine the best next steps. In some cases, the shipping carrier may need to be contacted directly, as they may have the most accurate information about the package location and delivery status.
Nalora is not responsible for packages that are lost due to incorrect shipping information provided by the customer or packages that have been marked as delivered by the carrier.
Stolen Packages
Nalora is not responsible for packages that are stolen after delivery.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking around your property, mailbox, front desk, concierge, parcel locker, neighbours, household members, or local delivery office.
You may also contact the shipping carrier directly to request delivery confirmation or additional delivery details.
Customers are responsible for providing a safe and secure delivery location.
Packages Marked as Delivered
If your package is marked as delivered but you have not received it, please allow a short period of time, as some carriers may mark packages as delivered shortly before the final drop off.
Please check all possible delivery areas, including your mailbox, porch, garage, side entrance, parcel locker, reception desk, front desk, or with neighbours.
If the package still cannot be found, please contact the shipping carrier for further assistance. You may also contact Nalora at bdenterprises752@gmail.com, and we will do our best to help review the situation.
Returned to Sender
If a package is returned to sender due to an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, or failure to pick up the package, the customer may be responsible for any additional shipping costs required to resend the order.
If the customer does not want the order resent, any refund may be reduced by original shipping costs, return shipping costs, handling fees, or other costs incurred, where applicable.
Nalora is not responsible for packages returned due to customer provided address errors, failed delivery attempts, refused delivery, or failure to collect the package from the carrier.
International Shipping
Nalora may offer international shipping depending on the destination and shipping options available at checkout.
International delivery times may vary based on the destination country, local postal services, customs processing, regional delivery restrictions, holidays, and carrier delays.
Although Nalora covers customs, duties, and import fees for customer orders, customers are still responsible for ensuring that the products they order are allowed to be imported into their country. Nalora is not responsible for orders that are delayed, returned, confiscated, or refused due to local import rules, product restrictions, or regulations outside of our control.
Incorrect or Missing Items
If you receive an incorrect item or your order is missing an item, please contact us as soon as possible at bdenterprises752@gmail.com.
Please include your order number, a clear description of the issue, and photos of the package, packing materials, and items received. This helps us review the issue quickly and provide the best possible solution.
Once the issue has been reviewed, Nalora may offer a replacement, refund, store credit, or another appropriate solution depending on the situation.
Damaged Items During Shipping
If your order arrives damaged, please contact us as soon as possible at bdenterprises752@gmail.com.
To help us review the issue, please include your order number, a description of the damage, and clear photos or videos of the damaged item and packaging.
Damage claims must be reported within a reasonable period after delivery so we can properly assess the issue and assist with a suitable solution.
Split Shipments
In some cases, items from the same order may be shipped separately. This may happen due to product availability, warehouse location, packaging requirements, supplier fulfillment, or shipping timing.
If your order is shipped in multiple packages, you may receive separate tracking numbers. One item arriving before another does not necessarily mean the rest of your order is missing.
Shipping Restrictions
Nalora reserves the right to limit or refuse shipping to certain locations based on carrier availability, legal restrictions, regional limitations, high risk delivery areas, or operational concerns.
If we are unable to ship to your location after an order has been placed, we may contact you to discuss available options, which may include cancelling and refunding the affected order.
Order Changes After Purchase
If you need to update your shipping address, product selection, quantity, or contact information after placing an order, please contact us immediately at bdenterprises752@gmail.com.
We will do our best to make changes before your order is processed or shipped. However, once an order has entered fulfillment or has been shipped, we may not be able to make changes.
Nalora is not responsible for issues caused by customer requested changes that are submitted too late to process.
Order Cancellations Before Shipping
If your order has not been shipped yet, you may request to cancel it by contacting us at bdenterprises752@gmail.com.
If your order is delayed, on backorder, affected by supplier changes, or expected to take longer than normal to process, you may cancel the order at any time before it ships. We can also cancel it for you if you contact us with your order details.
Once an order has shipped, it can no longer be cancelled. However, you may still request a return after receiving your physical product, as long as it qualifies under our Refund & Return Policy.
Contact Information
If you have any questions about this Shipping Policy, your order, tracking, delivery, or a shipping issue, please contact us:
Nalora
Email: bdenterprises752@gmail.com
Phone: +1 905 739 2751
We are happy to help and will do our best to respond as quickly as possible.